Privacy Policy
This Privacy Policy describes how Ask & Fix Ltd. (“we”, “us”, or “our”) collects, uses, stores, shares, and protects your personal data when you access or use asknfix.com (the “Website”). It also outlines your rights and options regarding your personal data.
Please read this Privacy Policy carefully before using the Website.
1. Data Controller
The data controller responsible for your personal information is:
Ask&Fix Ltd.
2. Categories of Data We Collect
We may collect personal data directly from you or automatically when you interact with our Website.
2.1 Data Provided Voluntarily
You may provide the following data:
Profile Information: Name, username, date of birth, email address, phone number.
User-Generated Content: Voice, photos, or other materials you voluntarily submit.
⚠️ Please be mindful that information in your profile may be visible to others. Avoid including data you prefer to keep private.
2.2 Data Collected Automatically
Referral and usage data: How you discovered our Website, pages you visited, features you interacted with.
Cookies and tracking technologies: As described in our Cookie Policy.
Device & browser data: IP address, time zone, browser type, OS, hardware ID, language preferences.
Advertising identifiers: Apple IDFA, Google AAID.
Transaction metadata: Payment date, method, amount (Note: card numbers are processed by third-party providers only).
3. Purpose of Data Processing
Enable account creation and manage your access.
Deliver and maintain Website functionality.
Respond to your support inquiries and provide customer service.
Analyze usage data to improve our Website.
Personalize your experience and display relevant content or offers.
Authenticate your identity (especially if you’re an Expert).
Process payments via third-party providers.
Prevent fraud and enforce our Terms of Use.
Send service-related or promotional communications (you may opt out).
Comply with legal obligations or respond to lawful requests.
4. Legal Grounds for Processing (EEA Users)
If you reside in the European Economic Area (EEA), we process your data based on one or more of the following legal bases:
Your explicit consent.
To perform our contractual obligations with you.
Our legitimate interests, such as maintaining security, providing support, and improving the Website.
To comply with applicable legal obligations.
5. Data Retention
We retain personal data as long as necessary for the purposes stated in this Privacy Policy or as required by law. Even if you close your account, certain data may be stored to meet legal, regulatory, fraud prevention, or transactional requirements.
6. Data Sharing
We may share your data with:
Service providers, including hosting services, analytics platforms, marketing agencies, and payment processors.
Authorities, when legally required or in connection with potential violations of law or our Terms of Use.
Business partners in case of a merger, sale, acquisition, or similar corporate transaction.
7. International Transfers
If we transfer your data outside of the EEA, we apply appropriate safeguards such as:
Standard Contractual Clauses approved by the European Commission.
Transfers to countries with adequacy decisions.
Other recognized lawful mechanisms.
8. Policy Updates
We reserve the right to update this Privacy Policy at any time. Material updates will be communicated via the Website or through other appropriate channels. Your continued use of the Website after such changes indicates your acceptance of the revised policy.
9. Age Restrictions
The Website is not intended for individuals under the age of 18. We do not knowingly collect data from minors.
10. Your Privacy Rights
Depending on your location, you may have rights to:
Access or correct your personal data.
Request deletion of your data.
Object to or limit certain uses of your data.
Receive your data in a structured, machine-readable format (data portability).
File a complaint with a supervisory authority.
To exercise these rights, contact us at support@asknfix.com.
11. Do Not Track (DNT)
We do not respond to “Do Not Track” signals from browsers. Please refer to third-party service privacy policies regarding their DNT handling.
12. Translations
If this Privacy Policy is translated into other languages, the English version shall prevail in case of discrepancies.
13. Contact Us
If you have questions or concerns about how we collect or process your personal data, please reach out to:
Email: support@asknfix.com