All our efforts are focused on finding answers for you.
Our Customer Support Team is always here to help you with any questions.
Keeping you informed is the top priority of the Ask&Fix team
Help Center
Help Center
Keeping you informed is the top priority of the Ask&Fix team
All our efforts are focused on finding answers for you.
Our Customer Support Team is always here to help you with any questions.
Top FAQs
What services are included in my subscription?
Your Ask&Fix subscription provides access to unlimited 24/7 consultations with high-class experts – from top electronics engineers and PC/Mac specialists to car mechanics and appliance technicians.
How fast can I get an expert answer to my question?
Ask&Fix experts usually respond with a detailed answer within 1 to 10 minutes. If your question requires more in-depth research or analysis, it might take a bit longer—but we’ll make sure you get an accurate solution as quickly as possible.
I forgot my password. How can I get a new one?
To reset your password:
- Go to our Password Reset Page.
- Enter the email or phone number you used to sign up with.
- Click the “Continue” button.
- If you’ve entered your email, look for an email from Ask&Fix in your Inbox. Nothing there? Check your Spam folder. Open the email and click the link inside to create a new password.
- If you’ve entered your phone number, you’ll receive an SMS with a password reset link. Follow the link it to reset your password.
I'm not satisfied with the expert answer I got on Ask&Fix. What should I do?
We apologize if you were not satisfied with the consultation. Please contact our Customer Support team at [email protected] and describe what happened. They can look into the matter and help find a solution, which could include connecting you with another expert.
Your feedback helps us improve – please rate your assigned expert in the chat by clicking 1 to 5 stars. Our Quality Control team reviews these ratings to help maintain high standards.
How can I cancel a Ask&Fix subscription?
We’re sorry to hear you’re considering canceling. If your decision is based on an expert’s answer you weren’t happy with, we encourage you to contact us at [email protected] first. We can assist by connecting you with a different expert.
If you’d still like to cancel, here are the steps:
- Sign in to Ask&Fix.
- Go to My Account.
- Select the Subscription tab in your account
- Click the “Cancel subscription” button and follow the confirmation steps. You’re always welcome back!
About Ask&Fix
What is Ask&Fix?
Ask&Fix is an online platform where you can get expert consultations from top electronic engineers, car mechanics, and other qualified professionals—any time, day or night. It’s more affordable than in-person sessions with your local specialist, and far more convenient. Click here to learn more about Ask&Fix.
How do you check experts who join your platform?
We strive to provide the best possible service for you. To ensure that, all Ask&Fix experts complete our strict verification process: an interview, diplomas or license check, hard skills test, and soft skills test.
What expert categories do you offer?
Ask&Fix connects you with experts across a variety of fields, including computers, smartphones, gadgets, and apps. We also offer professional support from сar mechanics and home appliance technicians. Need help with electronics, household issues, or subscriptions and online payments? We’ve got you covered—anytime, anywhere.
I want to ask a question. How can I do that?
To ask a question on Ask&Fix, you need to have an active subscription. If you’re already subscribed, sign in or click the “Go to chat” button on any Ask&Fix webpage. Then type your message into the chat window. One of our experts will join the chat and assist you until your issue is fully resolved.
How can I change my question or reply?
Ask&Fix experts usually respond with a detailed answer within 1 to 10 minutes. If your question requires more in-depth research or analysis, it might take a bit longer—but we’ll make sure you get an accurate solution as quickly as possible.
Do you offer any free services?
Currently, Ask&Fix does not offer free services. We’ve gathered top electronic engineers, appliance technicians, and other trusted professionals to help people solve their issues remotely and efficiently.
The insights and expertise our experts provide are highly valuable, which is why the service is paid. However, with a monthly subscription, you get unlimited access to consultations—often for less than the cost of a single in-person session in your area.
I don’t want to share my real name when using Ask&Fix. Is that possible?
Of course, you can use a nickname on Ask&Fix instead of your real name. We encourage you to avoid including personal details in your nickname (e.g. using your first or last name).
If you’ve accidentally shared personal information in chat, you can contact our Customer Support team at any time. Just let them know what you’d like removed—they’ll take care of it for you.
How Ask&Fix works
Questions
I want to ask a question about my issue. How can I do that?
To ask a question on Ask&Fix, you need to have an active subscription. If you’re already subscribed, go to Chat, type your question, and click “Send”.
One of our experts will join the conversation and assist you until your issue is fully resolved.
How many questions can I ask here?
As a Ask&Fix member, you can ask as many questions and solve as many issues as you need—there are no limits. Your subscription gives you unlimited access to expert help for as long as it’s active. You can also ask questions on behalf of your friends and family.
How to ask follow-up questions to my expert?
Just type and send your follow-up questions directly in the Chat window. Your Ask&Fix expert will stay with you in the chat and continue helping until your issue is fully resolved.
How can I change my question or reply?
Currently, you can’t edit your messages on Ask&Fix. If you need to correct or clarify something, type a new message in the Chat and click the “Send” button. Your expert will see the update and continue assisting you.
How to add attachments to my messages?
To add an attachment:
- Click the paperclip icon in the Chat window.
- Select the file you want to upload, and confirm.
If the upload is successful, your photo or document will appear just below the message box.
What attachments can I add to my messages?
You can attach photos, screenshots, and files up to 5 MB when solving your issue with a Ask&Fix expert. If your file is larger than that, you’ll need to resize or compress it before uploading.
Answers
How can I get an expert answer here?
You don’t need to search for an expert yourself. Just type your question into the Chat window, and we’ll automatically connect you with a specialist who has the right expertise to help. From there, you can chat with your expert until your issue is fully resolved.
How fast can I get an expert answer to my question?
Ask&Fix experts usually respond with a detailed answer within 1 to 10 minutes. If your question requires more in-depth research or analysis, it might take a bit longer—but we’ll make sure you get an accurate solution as quickly as possible.
I want to read my messages. How can I do that?
To read your messages:
- Sign in to your account
- Go to Chat.
- There, you’ll find all your questions along with the expert responses.
I'm not satisfied with the expert answer I got on Ask&Fix. What should I do?
We apologize if you were not satisfied with the consultation. Please contact our Customer Support team at [email protected] and describe what happened. They can look into the matter and help find a solution, which could include connecting you with another expert.
Your feedback helps us improve – please rate your assigned expert in the chat by clicking 1 to 5 stars. Our Quality Control team reviews these ratings to help maintain high standards.
Rating
I want to rate my expert. Can I do this?
Yes, you can rate your experience by clicking 1 to 5 stars on the right side of the chat window. You also have the option to leave comments or feedback to help us improve.
If you’re not fully satisfied with the answer, feel free to ask your expert for more details or clarification. And if you still need help, you can always request a different expert by contacting our Customer Support team at [email protected].
What if I accidentally gave a positive rating, but I'm not satisfied with the answer?
You can update your expert’s rating at any time by choosing between 1 and 5 stars. And remember, if you need further assistance, you can always request a new expert by contacting us at [email protected].
Account settings
I can't log in to my account. What should I do?
Sorry to hear you’re having trouble logging in. Here are the steps to try:
- Carefully re-enter your email address and password. Use the same ones you signed up with. Look out for typos, and check if Caps Lock is on.
- Forgot your password? Go to the Password Reset Page. Enter your email or phone number you signed up with and click the “Continue” button.
- If you used email: Look in your Inbox (or Spam folder) for an email from Ask&Fix. Open it and click the link to create a new password.
- If you used your phone: You’ll get a text message with a link. Tap it to reset your password.
- Try turning on all cookies in your browser (guide for Google Chrome) and add Ask&Fix to your list of trusted sites.
If nothing works, please contact our Customer Support team at [email protected]. We’re happy to help!
What is my username? I seem to have forgotten it.
Your username for Ask&Fix is the email address you signed up with. If you’re unsure which one, check your inboxes for any emails from Ask&Fix.
Also, you can go to our Password Reset Page and try entering email addresses you might have used. Once you enter the correct one, we’ll send a password reset link to that email address.
How can I change my current password?
To change your current password:
- Go to the Edit settings tab in your account.
- Find the Change password section.
- Enter your current password, then type your new password.
- Click the “Change” button to save your new password.
"This email is already taken." What does it mean?
It means you already have an Ask&Fix account linked to this email address. To access your account, go to the Sign in page. Enter that same email address and your password, then click Sign in.
I don't want to receive email notifications from you. How can I unsubscribe?
We send emails primarily to keep you updated about transactions, important updates, and more. It’s recommended to keep these on so you don’t miss anything important.
If you still want to unsubscribe from our email notifications:
- Open an email from Ask&Fix.
- Scroll down to the very bottom of the email.
- Click the “Unsubscribe” button.
Please consider that choosing to unsubscribe may prevent you from receiving important service updates via email.
How to delete my Ask&Fix account?
If you’d like to delete your account, send an email directly to our Customer Support team at [email protected] requesting to delete your account. For quicker assistance, please email us from the same address you used to sign up.
Subscription and membership
What services are included in my subscription?
Your Ask&Fix subscription provides access to unlimited 24/7 consultations with high-class experts – from top electronics engineers and PC/Mac specialists to car mechanics and appliance technicians.
How can I buy a subscription?
You can subscribe easily on our website. We accept credit cards, debit cards, PayPal, Apple Pay, and Google Pay — all safe and secure payment methods.
If you want to resubscribe:
- Go to the Membership tab in your account.
- Click the “Resubscribe” button.
Is it safe to share my financial information with you?
Yes, subscribing to Ask&Fix is safe. We protect your financial details using strong security measures like SSL encryption and secure connections—the same kind of technology online stores and banks use.
How do I pay for a Ask&Fix subscription?
Your Ask&Fix subscription automatically renews every 30 days using the payment method you provided.
Why does your site ask me to pay when I’m trying to ask my question?
Receiving experts’ advice requires an active subscription. If you’re prompted for payment, it typically means:
- You haven’t subscribed yet.
- You canceled your subscription.
- You need to sign in to your account.
- Your automatic subscription renewal didn’t go through.
For any billing questions, contact our Billing Support team at [email protected]
How can I check the status of my subscription?
Sign in to Ask&Fix, go to My account, then to the Subscription tab. There, you can check the status of your subscription, cancel it, or resubscribe to access all Ask&Fix experts tips.
How can I cancel a Ask&Fix subscription?
We’re sorry to hear you’re considering canceling. If your decision is based on an expert’s answer you weren’t happy with, we encourage you to contact us at [email protected] first. We can assist by connecting you with a different expert.
If you’d still like to cancel, here are the steps:
- Sign in to Ask&Fix.
- Go to My Account.
- Click the “Cancel” button.
- Follow the confirmation steps.
You’re always welcome back!
Billing and payments
How do I pay for a Ask&Fix subscription?
Your Ask&Fix subscription automatically renews every 30 days using the payment method you provided.
My payment was declined. What happened?
We understand payment issues can be frustrating. If your payment was declined, here are a few things to check:
- Carefully re-enter your full card number, expiration date, and the 3-digit security code (CVV).
- Make sure your card has enough funds for the payment.
- Check if your card has expired — if so, try using a new one.
- Sometimes banks block online payments for safety. Please contact your card issuer to fix it.
Still having trouble? Contact our Billing Support for help at [email protected]
I want to change my payment information. How can I do that?
Please contact our Billing Support team at at [email protected] to change your payment information.
Do you offer any free services?
Currently, Ask&Fix does not offer free services. We’ve gathered top electronic engineers, appliance technicians, and other trusted professionals to help people solve their issues remotely and efficiently.
The insights and expertise our experts provide are highly valuable, which is why the service is paid. However, with a monthly subscription, you get unlimited access to consultations—often for less than the cost of a single in-person session in your area.
Why do I see your company on my credit card statement?
A charge from Ask&Fix means you paid for a subscription to our service. It gives you 24/7 access to expert help online. Learn more about how Ask&Fix works.
If you still have questions about the payment, contact us at [email protected]
I'm not satisfied with your service. How can I request a refund?
We’re sorry to hear that. Your satisfaction matters to us. Please email us at [email protected] and let us know what went wrong. We’ll do our best to make it right and find a solution that works for you.
How can I cancel a Ask&Fix subscription?
We’re sorry to hear you’re considering canceling. If your decision is based on an expert’s answer you weren’t happy with, we encourage you to contact us at [email protected] first. We can assist by connecting you with a different expert.
If you’d still like to cancel, here are the steps:
- Sign in to Ask&Fix.
- Go to My Account.
- Click the “Cancel” button.
- Follow the confirmation steps.
You’re always welcome back!
